Delivery

All my items are made to order, I keep you informed of progress with my project tracking emails.  Due to the large number of sizes and finishes I offer, I do not keep ‘stock’ of items, including all ‘popular sizes’. All my items are made and posted from Buckinghamshire, UK.

As outlined elsewhere on this site, I am a single craftsman, without employees, and my timescales will vary. Click here for current timescales and any planned holidays.

I post to anywhere I can find a delivery company to deliver within the UK – I have delivered to remote Scottish Islands via Parcel Force.  I can post to some addresses within the EU – please contact me before ordering for a quote.  I regret that I am unable to post further afield.

Email Updates as Projects are Worked On

One thing that impresses my customers is my system that emails you about the status of your project, as it is worked on.  This gives you confidence that the project is being worked on.  Click here for more information on this.

Postage Costs

For UK orders, I charge £5.99 postage on each single order, regardless of how many items have been ordered.  For EU orders, please contact me.  I regret that I don’t post outside this.

Carriers Used

I use a variety of carriers to delivery items.  Larger and heavier items are posted using ParcelForce.  As this is quite expensive, then on smaller items, I use either UPS or Collect+.  Regardless of which I use, you will still always be charge £5.99 for postage.

All my items are carefully packaged in double walled strong and brand new cardboard boxes.  Items are wrapped carefully in bubble wrap, with air pockets around them where necessary, to ensure safe travel.

I rarely get items damaged in the post due to the way I package them.